Frequently Asked Questions
Who are we?
We are a group of highly-skilled individuals from multiple nations united by a common mission – the rights to privacy and data ownership for everyone. We value integrity and prioritize equal access to technology for all.
Our Unique Offering
Privacy. Guaranteed!!!
You may be wondering how we can guarantee the privacy of your data when others can’t. The answer lies in every aspect of our business and service.
Our people. It all starts with our people. Even though we aren’t against public cloud services like Amazon or Google, we do mind that a lot of public cloud services use your data for their own purposes without being transparent about it. The people at YourNewCloud have strong beliefs about privacy and will respect it in every aspect of our business (administration, managing YourNewCloud, sales, communication, etc.)
Our Datacenter. This is where our servers are connected to the internet. We have chosen a Romanian organisation known for high performance and value of privacy.
Our (own) Hardware. We wanted to make sure we have every guarantee no-one will look into your data. That is why we use our own hardware instead of using Amazon Online servers or another public cloud service. Although this is more expensive, it gives us complete control over every aspect of our service.
Our Software. We use open source software as a basis for our service. It’s a bit much to explain why we like open source software: https://en.wikipedia.org/wiki/Open-source_software, but what it means in short is the workings of this software can be viewed by anyone. This gives anyone an opportunity to examine the code to make sure there are no unwanted features like spying. Our main sync and share platform is open source, as is our storage solutions and the operating system of our servers
Other software tools. Even though we would like to exclusively use open source software hosted on our servers, it’s just not a viable financial option. Our service is secure on open source, but in our daily work we use other tools like Skype and Slack for collaboration. These tools are for doing our own work, not to store your data. We do check every now and then if there are other viable open source option available to host ourselves, so we will move away from using these in the future.
Where can I find your terms and conditions?
You’ll find our terms & conditions in the checkout process of our webshop, after purchasing a subscription. For your convenience here’s a direct link. It’s a very legislative text, but it basically states you can’t do anything unlawful, like spreading terrorism. If you have questions about the terms and conditions, let us know.
What is NextCloud?
Nextcloud is the developer of the (open source) software we offer. Our storage service is set up using Nextcloud servers. We have chosen to work with this party because they share the same values as us regarding privacy. The service is used all over the world by both individuals and companies and offers all possibilities to easily collaborate online. If you are in general curious about what that is and what it looks like you can find more information on their website and try their demo service here. But please be aware this temporary account will be deleted every 60 minutes.
Where is my data stored?
Your data is stored on our own hardware in our datacentre in Romania. Your data is protected by Romanian and European laws like the GDPR.
If you’re so privacy oriented, why do you need my name to order?
The Revenue Service and international tax laws obligate us to do so. We only store this information as long as it’s required by these laws and delete this information as soon as we’re allowed. Our only intent is to complete purchases and transactions in the way we are legally required to.
Who has access to the servers?
Only 3 system engineers have access to the servers.
What information do you keep and for how long do you store it?
We manage our hardware completely ourselves, because of this we also manage all logs in person. We aim to delete all logs automatically after 3 months. The firewalls are already configured this way. The monitoring isn’t (yet), because we also need some historical data to be able to do our job properly and will monitor system data (like servers) only (no user data). The system data will only be used to manage our network. No form of data will ever leave our site. The data is only accessible to the system engineers and will never be shared by any other party under any circumstances.
Is it possible to share the data from a NAS with YourNewCloud and keep it up to date?
Yes, if you install the client software, you can copy all or part of the data to YourNewCloud. The client software ensures that the changes on the NAS are immediately synchronized with YourNewCloud. This way you always have the right data available both internally and online.
Can I upgrade my own cloud environment to the latest version of Nextcloud?
No, that’s not possible. We manage all versions because we first test them extensively and, if necessary, optimize them. This way we prevent you from having to solve annoying errors or bugs yourself. Doing so, we can guarantee that you will always be able to use the service effortlessly, without any hassle.
Why hasn’t the latest release of Nextcloud been implemented in my cloud environment yet?
This has to do with the fact that we’ll first test and possibly optimize all versions that are released. We want you to be able to use our service carefree and hassle-free. By testing the new release first, we prevent you from being troubled by possible errors or bugs. As soon as we have tested the new version, all users are automatically updated with the new version.
Is it possible to use my own domain name?
At this time we control the domains.
Is it possible to enhance my YNC security by extra verification?
Yes it is! YourNewCloud offers each user the possibility to enable two factor authentication. By using an additional authentication tool (i.e. an app on your phone), you create an extra layer of security for your user account. See this article on how to enable two factor authentication.
Organizational and Business Accounts
Why choose YourNewCloud for my organization?
YourNewCloud guarantees the privacy of your business. The data of your customers, employees and all other (sensitive) company data is stored in one safe place. YourNewCloud has extensive experience with the implementation, installation and configuration of the software. We will make sure that the implementation of our service will be easy and smooth.
Who has access to the servers?
Only 3 system engineers have access to the servers.
How do I receive a quotation?
By following this link and filling out the form.
Do you offer help implementing YourNewCloud?
Absolutely. With every business subscriptions we offer to help with implementing YourNewCloud. The intensity and duration depends on the choice of the business subscription.
Implementation processes can also be purchased separately. If you would like more information regarding implementation or individual projects, feel free to contact us.
Is there a maximum number of users?
There is no maximum number of users. If you would like to purchase YourNewCloud for a large number of users, please contact us. We will inform you about the possibilities and will provide you with a tailor-made quote.
How do I manage users in YourNewCloud?
You don’t, we’ll do that for you.